Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.flameless.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
Placing An Order
By placing an order via this website you are making an offer to Virtual Candles Limited to purchase the goods upon the terms as described in your order.
Placing an order with us you will be deemed as to have understood and agreed to these Terms and Conditions. If you are require further information or clarification of these terms, please contact our customer service either by email firstname.lastname@example.org or telephone 01622 845995.
An Order confirmation will sent to confirm receipt of your order, once the order has accepted your credit/debit card will be debited and transactions will listed on your card statement as Virtual Candles Limited. Cheques and cash on delivery will not be accepted. This will not affect your statutory rights.
All prices include V.A.T.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see Delivery Information.
If you change your mind, or an item is not as expected you do not need to get in touch with us first. We are happy to offer a refund or exchange if you return your item to us within 28 days of receiving your order.
We are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods.
To return incorrect, faulty or damaged goods please contact our team on 01622 845995 or email email@example.com.
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased [and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us].
This does not include or limit in any way our liability:
i) For death or personal injury caused by our negligence;
ii) Under section 2(3) of the Consumer Protection Act 1987;
iii)For fraud or fraudulent misrepresentation; or
iv) For any matter for which it would be illegal for us to exclude.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage [and which are not foreseeable by you and us], including but not limited to:
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data, or
- waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise [, even if foreseeable];
provided that this clause 10.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10.4.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.